If the restaurant doesn't have your order, then you will need to leave a request in our Support Service with your order number. We will try to help you as soon as possible after your application.

For the first time, our application is still on the way to full operation and functionality. If there are any bugs and the app doesn't work properly, please restart the app and let us know what the problem was with the app.

In our app, our users can become heroes and place an order for products for all users of the Gourmet application. Heroes pay the full price of products at a discount, and these products fall into the category "Completely free" on the main page of our application. This category can only be viewed by registered users..

For all our users, you can use our app completely FREE of CHARGE. We receive our commission from our partners when selling products. The commission is spent on the work of the team, so that the application works and functions, and our users always have the opportunity to purchase favorable offers.

Gourmet is an app for users. Our app offers you a delicious and profitable meal. You will be able to profitably purchase various goodies from different establishments. We are aggregator takeaway food aggregator, and that's why we have such cool discounts. Also in our app you can find some dishes for FREE, but all because someone decided to give it away and help their neighbor!

Buying food is quite simple. You can add your favorite offer to the shopping cart, then go through check-out, and pay in a convenient way. Finish paying for your order, and then go save your food.

We focus on the opening hours of establishments, and you can see this on the product and establishment cards. It will indicate the opening hours at which you can come and pick up your paid order.

Our team asks you to pick up your order before the restaurant closes, which you can see in the order itself.

The address of the establishment is included in the order itself, where you can also find the opening hours of the establishment.

To reduce the risks of using the app and reduce various deceptions. The user can pick up the order by showing the screen of your order in their app. Images and screenshots are not suitable for this purpose.

The concept of our app is that all our food goes to takeaway with you, so that the customer can eat at home, at work or in any other place. It is not recommended to order a courier, but it goes according to your own wishes.

All food purchased from us in the app belongs to the category of To-Go, food with you. We and our partners offer such cool and delicious discounts for our users, so that you can have a snack of goodies at home, or on the way home.

You can write to our Support Service. This feature is available in the "Profile" - "Support Service" section. Choose "Type of question", "Type of communication" and then enter a message to make it easier for our support team to understand. You can also find answers to most of your questions in the FAQ section, where you are already located.

Please update the app to the latest version in the App Store or Google Play Market.

If this situation occurs, please contact our support service and we will contact the restaurant and clarify the details.

You can view the status of your order in "My Orders". You will also receive notifications about the status of your order.

Please contact our customer support team. After that, we will contact the restaurant and clarify the details. Most likely, the restaurant changed the status of your order by mistake. Refunds, order problems, and missed (pick-up) orders

In this case, you can become a hero and present your order to our other users. We really want to feed as many users as possible and actively talk about the opportunity to become a hero. And so that the food is not useless to anyone, we will add it to our app again, but under the FREE category. Thanks to you, someone will be able to eat in your piggy bank, there will be +1 good deed.

We aim to use our resources efficiently and help everyone to have access to food with huge discounts. If you decide to cancel your order, in our app it means that you want to become a hero and give food to your neighbor. You can only get a refund if the restaurant or our other partner refuses to fulfill the order.

In our app, all products are promotional products, and we have no refund for canceling the order. But at the same time, you can refuse and give your order as a gift, therefore, your order (products) will be sent to the "Made for free" section. A refund will only be made when you place an order and the restaurant "Cancels" the order. Your funds will be refunded as soon as possible after the order is canceled.

In this situation, please contact the WhatsApp support service at +7-705-507-9985 to resolve problems with your order more quickly. Our team will contact the restaurant and resolve the issue with you.

If your order was canceled, the money will be returned to you as soon as possible. Payment methods

In our app, you can pay with your Visa or MasterCard payment card. We are also launching payment options via Apple Pay and Google Pay.

We assure you of the security of your data. Payment is made through our official partners, CloudPayments, a Limited Liability Company "TipTop Pay Kazakhstan"

We created the service in such a way that when you add a card, you save time and don't have to enter information every time you want to make a purchase. In addition, you can also add more cards that you can switch between if you want. We process all card information in compliance with the highest level of security and industry standards. You can also open the Gourmet app at any time and delete the previously added map. If you have any further questions about this, please contact us. You may not need to save your payment details, but then you will always need to enter your payment details when purchasing in our app. At the first purchase, uncheck "Save data for further payments"

You can get a payment receipt by entering your emailaddress when making a payment. All your orders are shown in our app in the "Profile" - "My orders" section, in this section you can see your current orders and your order history. Today, we do not support issuing orders in PDF format. A screenshot of your order can serve as a receipt for accounting purposes

The Gourmet app is easily used for all types of phones (iOS & Android). By clicking on the app icon itself, you will open the app, which will show all the offers for your chosen city.

Notifications were made so that you are always up to date with delicious offers. Otherwise, you can turn them off. Go to my profile and disable "Receive notifications". Now you won't find out about delicious dishes in our app.